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QUESTIONS ABOUT YOUR ORDER?
Please email hello@beetleinkco.com

Who are we?
Beetle Ink Co. is run by Emily Small, a Portland, OR based illustrator. Read more about her on the ABOUT page and check out her online portfolio for custom work.

Do you have a physical location?
Not at the moment. Though, we do occasionally vend at local markets and pop-ups. Follow us on Instagram @beetleinkco for updates!

If I'm in the Portland area, can I pick up my order?
No. Since we're based out of our personal studio, we are not set up for in-person pick ups. 

When can I expect a response to my email?
Order and Wholesale related emails are typically answered within 48 hours. 

 

QUESTIONS ABOUT SHIPPING?

We ship worldwide via USPS.

When will my order ship?
Orders generally ship within 5 days, however occasionally items sell out and need to be re-stocked. This may extend your ship-by date about 10 days. If you have any questions about turnaround time, or need your item rushed, email us hello@beetleinkco.com

Domestic Orders

All domestic orders are shipped via USPS First Class or Priority Mail shipping, and come with a tracking number. Shipping prices are calculated based on order weight and shipping location within the US. 

Domestic shipping usually takes up to 3-10 days to reach its US destination. Please keep in mind that shipping time can vary, and take up to 6 weeks. If you have not received your domestic order within 6 weeks, please send us an email.

We do not hold responsibility for packages that have been stolen, mis-delivered, or lost care of USPS. If this is the case for you, please email hello@beetleinkco.com and we will work with you to reach a solution. 

International Shipping
We ship worldwide! All international orders are shipped via USPS First Class shipping. Please note that depending on your location in the world, orders can take up to 6 weeks to reach their destination. Though we do everything we can to ensure a speedy delivery, once it is out of our hands, it is up to USPS and your country's postal system.

Shipping prices are calculated based on order weight and shipping location. Please note that Beetle Ink Co. is not responsible for customs charges, and import taxes or duties that may be applied to orders, upon their arrival in your country. 

ALL ORDERS will be sent to the address shown on the invoice. Please insure your address is correct and current on your order. Misdirected mail, as a result of customer error, will be redirected upon return. Customers are responsible for re-shipment postage costs. Packages delivered to erroneous addresses, as a result of mis-entered information, are not the responsibility of the seller. We do not accept responsibility for packages that have been stolen, mis-delivered, or lost care of USPS. If this is the case for you, please email hello@beetleinkco.com and we will work with you to reach a solution. Please note that we do not offer refunds for custom pieces.

Tracking Information
Tracking information sent in shipment notification emails may take up to 48 hours to update. Depending on where you are located in the world, your tracking may not update beyond the USPS origin scan. If your domestic order has not updated within 72 hours, please send us an email hello@beetleinkco.com

Returns and Exchanges
Should you have a problem with your order, please contact us within 30 days of receipt (45 days for international orders) hello@beetleinkco.com
Returned and exchanged items must be in the condition received, unused, and undamaged. Refunds will not be given to used goods. Return shipping and shipping costs are the customer's responsibility. Refunds will be issued after receipt of the return and further inspection.

Refunds are not available for Custom Orders.
                                                                    
ADDITIONAL INFORMATION
All items are handmade and therefore may slightly vary from one another. As is the nature and charm of handmade goods!

Please note that listing photographs may make product colors appear slightly different from actual colors, as all computer monitors are calibrated differently! 

Beetle Ink Co. designs are not for commercial use. They are created for personal use only - on packaging, mail, and personal products, for example, but are not licensed for use on items for sale. Let's give artists the credit they deserve! All designs, images and content are the property of Beetle Ink Co. Please do not reproduce this artwork in any form without permission. Thank you!

WHOLESALE
If you'd like to carry our products in your store, please contact us at hello@beetleinkco.com

COLLABORATION
Please contact us if you'd like to collaborate! hello@beetleinkco.com
                    
CUSTOM WORK
If you'd like us to make you a custom illustration or product, please contact us! Please note that all custom work is completely hand drawn in our own illustrative style. If you feel our style is a great fit for your needs, contact us at hello@beetleinkco.com
       
       
DISCLAIMER
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